Fresh Spaces, Happy Faces

Services Not Included

Hazardous waste, heavy furniture moving, outdoor cleanings.
 

Supplies & Equipment

I provide my own supplies unless you request that I use something specific.

(If I don’t normally carry it, I may ask that you provide that preferred product 

if it’s being used for regular scheduled cleanings, I will factor it into my supply list so that you no longer need to provide it.)

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Pricing & Payment

• Payment due upon me finishing up the clean.

• $25 late payment fee applies (unless discussed with me before the clean).

• Accepted forms of payment: Venmo, CashApp, PayPal, and cash.

• $50 deposit required for deep cleans. This deposit is non‑refundable, but applies toward your final cleaning charge.

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Scheduling Policies

I will always do my best to be on time, but things happen. A wait time of up to 15 minutes may occur 

I will make up any time lost during that clean.

Anything over 15 minutes will be discounted at my discretion or made up immediately depending on the schedule.

If I have to reschedule, I will always make sure to prioritize your scheduling preferences — you will get first pick at my open availability for that cleaning type slot.

Cancellation Policy:
Life happens- Whether it’s sickness, family needs, or unexpected events.

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If you need to reschedule or cancel, please notify me 24 hours before your appointment.
If notice is not provided, a $25–$50 cancellation fee may apply depending on the service.
Exceptions are made sparingly for true emergencies, but I do reserve time specifically for your appointment
and rely on these for income.

 

I appreciate your understanding and communication.

5 last minute reschedules in one calendar year may result in termination of agreements.

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I will always avoid having to reschedule, but in the event that I need to reschedule because of my own personal need or due to weather- I will always do my best to squeeze you in as soon as possible. I will also always notify you ASAP if this is the case. 

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Access to Home

Please provide me with any details I will need for the scheduled cleanings.
(door code, key handling, pets...)
 

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Preparing for Clean

• Please leave out any step stools or ladders needed for taller ceilings/fixtures.
Make sure sinks are clear of dishes.

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• Close doors of any rooms/closets that you would NOT like cleaned.

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• Clear clutter (if I’m not being paid to organize, I will clean around toys, laundry piles, etc.)

• Secure valuables — I am trusted in every home I clean and will never bring anyone with me to a scheduled service. (training exempt but will always be discussed beforehand) 

My clients trust me and I would never do anything to tarnish that!

A lot of my clients leave during their scheduled cleans- this is YOUR preference. I don't mind working around you and this is your home- so I want you to be as comfortable as possible. 

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Satisfaction Guarantee

If something is not done to your satisfaction, notify me within 24 hours with photos.
This allows me to effectively find a resolution.
 

Loyalty Program

Every 6th clean gets a $20 discount.
(Only applies to general and deep cleans — does not count toward add‑ons.)

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Referrals

Referral discounts for new recurring clients.

If you refer a friend, you will receive $10 off your next clean after they have completed their second clean with me.
(Only applies to general and deep cleans — does not count toward add‑ons.)

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Communication Rules

Text preferred — you may text me any day, any time.
During a scheduled clean, please be communicative if possible.
If I reach out during a clean, it usually means I need something important to complete the job.
Miscommunication may lead to an unfinished service or termination of agreements.

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Photos for Portfolio

I may take photos during cleans,
but never of private information or anything that identifies the home.
Photos are only used for before & after examples and may be posted on my website/social media.
If you are not comfortable with this, that is totally okay-Just let me know before the appointment so that I know ahead of time.

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Disclaimers

If something poses too much risk for me to reach/clean- I will always prioritize my safety first. 
I am not responsible for damages or accidents. If there is an unsafe spot on your property that I may come across during the clean- please let me know, that way I know how to navigate around it. (for example: Nails that stick out, loose stairs etc.)

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swept by maddison is a licensed and insured llc.