Policies & Expectations

Fresh spaces, happy faces.

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Thank you so much for trusting me in your home. My goal is to provide a seamless, stress-free experience while maintaining the highest quality standards. Below are a few simple policies to help everything run smoothly for both of us.

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Services Not Included

For safety and efficiency, the following are not included in standard cleaning services:

• Hazardous waste removal
• Outdoor cleanings
• Carpet cleaning
• Large electronics
• Litter boxes/pet waste

•For safety and to protect your home and belongings, heavy furniture is not moved as part of standard cleaning services.
• Cleans for homes that have been smoked in (cigarettes) or present heavy dangerous drug use. 

If you’re unsure about something, just ask. I’m always happy to clarify.

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For the safety of my clients, myself, and the quality of service I provide, I reserve the right to decline or discontinue service when a home or situation falls outside of what I am able to safely accommodate.

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Supplies & Equipment

Professional cleaning supplies and most equipment are provided. When possible, using the home's vacuum helps prevent the transfer of pet hair and dander between homes. A broom and mop are always available, and clients are welcome to provide their own if preferred.

Mop heads are typically new or thoroughly cleaned and sanitized between uses. Please make sure small items such as coins, bobby pins, and Legos are picked up before cleaning. Swept by Maddison is not responsible for damage or maintenance issues related to client-owned vacuums.

If you'd prefer a specific product in your home, just let me know. When possible, it can be accommodated. If it isn't part of my usual supplies, you may be asked to provide it initially, and regularly scheduled clients can request that it be added to the supply list.

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Pet & Dander Policy

To help maintain a clean and comfortable environment for all clients, cleaning supplies and equipment are kept separated between homes with pets and homes without pets. Because cleaning takes place in a variety of residential environments, completely pet-dander-free supplies and equipment cannot be guaranteed.

If you or someone in your household has a severe pet allergy or sensitivity, please let me know before booking so we can discuss your specific needs and determine whether my services are appropriate for your home.

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Signature Deep Clean Requirement

Maintenance services are available after the initial deep clean, or for returning clients whose homes have been cleaned by Swept by Maddison within the last 6 months. The deep clean may take multiple visits.

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Payment & Add-Ons

Payment

• Payment is due before your clean begins for maintenance cleans and most packages. If you expect to be unavailable when I arrive, please arrange payment beforehand so I can get started on time.

• Deep cleans may take multiple visits. You may pay in full before the first visit or split the total into equal payments due at the start of each cleaning day.

• Payments more than 2 hours past the completion of your clean are subject to a $25 fee for each additional 12-hour period.

• I accept Venmo, Cash App, Zelle, Apple Cash, and cash. Credit cards and checks are not accepted.

Deep Clean Deposits

• A $50 non-refundable deposit is required for each deep-clean session and will be applied toward your final cleaning balance.

Add-Ons

• Add-ons are subject to availability and must be discussed at the time of booking. Because some add-ons require additional time, supplies, and scheduling, they must be requested at least 24 hours before your appointment and cannot be added at the time of cleaning.

• Add-ons are separate from the rooms or areas included in a standard maintenance clean and cannot be exchanged for those included services.

Pets

• Homes with pets may require an additional charge. A virtual or in-person walkthrough may be requested so I can assess the level of pet dander and provide accurate pricing.

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Scheduling Policies

Appointments are scheduled with arrival times in mind, though occasional delays can happen due to traffic or a previous cleaning running over.

• A wait time of up to 15 minutes may occur.
• I will make up any time lost during your cleaning.
• If I’m delayed beyond 15 minutes, I will either discount the time or make it up immediately — depending on the schedule.

If a reschedule is needed due to weather, illness, or an emergency, you'll be notified as soon as possible and given priority for the next available opening.

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Cancellation Policy

Life happens. I completely understand.
If you need to cancel or reschedule, please provide at least 72 hours' notice whenever possible. Cancellations or reschedules with less notice may be subject to a $25–$50 fee, depending on the service.

Your appointment time is reserved specifically for you, so advance notice gives the opportunity to offer that time to another client. Communication is truly appreciated!

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Health & Safety

The health and safety of clients and the cleaner are always a priority.

Please mention any known allergies or sensitivities when booking so appropriate products and precautions can be discussed.

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If anyone in the home has had a fever within the last 48 hours, please notify me prior to your clean.

This allows for appropriate protective measures or, when necessary, an opportunity to reschedule.

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If something creates a safety risk or prevents safe access, the cleaning may need to be paused, rescheduled, or adjusted. Safety always comes first.

Please notify me of any known hazards (loose steps, exposed nails, unstable fixtures, etc.) so I can safely navigate your home.

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Access to Home

Please provide any necessary details for entry:

• Door codes
• Key instructions
• Pet information
•Parking information- Please provide me with the most convenient and safe parking spot to unload and load my supplies. This is SO appreciated!  

•Many clients choose to leave during their cleaning, but staying home is completely fine too. Cleaning can be completed while you're home or independently while you're away. I want you to feel comfortable. For deep cleans, having people and pets out of the home when possible is strongly preferred. This allows more efficient access to multiple areas and helps minimize distractions.

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Preparing for Your Clean

To ensure the best results:

• Step stools may be used for taller fixtures; ladders are not used. If a step stool may be needed, please leave it out.
• Clear dishes from sinks before your appointment so I can spend more of your cleaning time actually cleaning.
•If there are rooms you'd like me to skip, simply close the door or let me know when/before I arrive.
• For the best results, please put away personal items and clutter before your appointment. I'll clean around anything that remains unless organizing has been added to your service.
• No additional person will enter the home without prior discussion and approval.
•Showers/Tubs- If you must shower/bathe before your scheduled clean please wipe it dry when finished. Starting with a wet shower or tub can prolong the cleaning process, taking away from being able to get to other things.

•Please pick up any small rugs that will need to be moved during the clean- large area rugs can stay in place.

• If there are cats or dogs in the home- please leave out household vacuums and brooms. (This protects other clients who may be allergic to dander. 

•To help ensure a smooth and timely start to your cleaning appointment, please have payment ready either before or at the time of my arrival.

(If you anticipate being busy or unavailable when I arrive, please make arrangements to have payment ready in advance. I truly appreciate your help in keeping appointments running smoothly and on schedule.

Because timely payment is important to maintaining my schedule, repeated reminders for payment may result in the need to discontinue future services. I appreciate your understanding and cooperation!)
 

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Satisfaction Guarantee

Because cleaning services are based on reserved time and labor, full refunds are not offered. If something does not meet your expectations, please contact me within 24 hours with photos so I can review the concern and determine the best resolution.

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Loyalty Program

Every 7th clean receives $20 off (general and deep cleans only).

A link will be provided to add your loyalty card to your phone, and visits will be recorded in real time.Occasional contests and drawings for cleaning discounts are posted on Facebook, so follow along for updates!

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Referrals

Referrals mean the world to my small business.

When you refer a new recurring client, you’ll receive $10 off your next clean after their first completed service.

(Valid for general and deep cleans only.)

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Communication

Text is preferred — you may text me anytime.

If I reach out during your clean, it usually means I need clarification to complete your service properly. Clear communication ensures beautiful results and avoids unfinished work. Of course, it's understood that clients may be working or handling other obligations during their cleaning, so response times are taken into consideration.

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Photos for Portfolio

I may take before & after photos during cleans.

I never photograph private information or anything identifying your home. Photos are used only for website or social media examples.

If you prefer no photos taken, simply let me know beforehand — completely respected.

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Licensing & Insurance

Swept by Maddison is a fully licensed and insured LLC.- Feel free to ask for these details.